AI Bird Identification Data Processing Policy

This policy applies when you manually ask Tickwing to identify a bird in an eligible Moment. Tickwing uses the video only to prepare and operate the requested bird-species identification, return AI candidates, prevent abuse, troubleshoot the request, and maintain a limited audit record.

AI identification is optional. Choosing Not now creates no AI job and sends no video to FeatherID.

Tickwing orchestrates the request through its Moments AI service in Singapore. The video is then sent to FeatherID, a third-party bird-identification provider, for processing in mainland China. No automatic fallback to another region is authorized under this version.

This cross-region path means the submitted video and associated request data move from Singapore to mainland China for the requested identification.

Tickwing creates a short-lived staging copy for AI processing. The staging copy and extracted frames are separate from any canonical Moment video or private copy you have chosen to keep in Tickwing.

The AI staging copy and extracted frames are deleted as soon as practical after the job reaches a terminal state. Twenty-four hours is the exceptional maximum for failed cleanup, retry, or incident recovery. Customer media is not included in backups.

Deleting AI staging media does not delete a canonical Moment video or another private copy retained in Tickwing. Those copies follow their own product deletion controls.

Identification results may be retained for up to 30 days. Request metadata may be retained for up to 90 days. Redacted operational and audit logs may be retained for up to 180 days. These categories must not contain media, raw credentials, upload capabilities, receipts, object keys, private URLs, or authorization headers.

You may request deletion through Tickwing support or the privacy-request path available in Tickwing. After Tickwing verifies the request, online AI data covered by the request will be deleted within 72 hours unless retention is required by applicable law or an active security, fraud, or dispute investigation. Customer media remains excluded from backups.

FeatherID results are AI-generated candidates and may be incomplete or wrong. Tickwing does not change the Moment species automatically. You must review and explicitly confirm a candidate before Tickwing writes the species. Only a safely mapped, user-confirmed candidate may link to Birding Hub.

Tickwing records your account, the applicable consent and policy versions, the candidate bundle hash, the target request, and the server acceptance time. The receipt does not contain the video or provider credentials.

Tickwing will ask again when the consent or policy version changes, or when a material change affects the purpose, provider, processing region, data categories, retention, deletion terms, or your available controls.

For privacy questions or deletion requests, contact support@tickwing.com.