Privacy Policy
This policy explains the categories of information TickWing collects, how that information is used, and the third-party services involved in operating the app.
Who operates TickWing
TickWing is developed and operated by LiuLixiong, an individual developer based in Shenzhen, Guangdong, People's Republic of China. TickWing is a birding community application and smart bird feeder management platform.
Information we collect
| Category | Examples | Purpose |
|---|---|---|
| Account and identity | Email address, account ID, display name, profile fields, avatar, cover image | Account creation, authentication, profile display, and account support |
| User-generated content | Videos, photos, audio, sightings, comments, likes, bookmarks, follows, and reports | Community feed, sightings, moderation, and content playback |
| Optional location data | Coordinates attached to sightings when a user chooses to add them | Map display and sighting context |
| Feeder and device data | Linked feeder identifiers, configuration data, and owner-private feeder moments | Feeder account linking and private feeder features |
| Technical and diagnostic data | Device type, OS version, app version, language settings, access logs, error logs, and in-app notification records | Security, reliability, diagnostics, and account communications |
What we do not collect
- check_circleTickWing does not currently collect payment card numbers or financial account information.
- check_circleTickWing does not use third-party advertising SDKs or cross-app tracking identifiers.
- check_circleTickWing does not currently implement push notification services that access device push tokens.
How we use information
TickWing uses collected information to create and authenticate accounts, display public profiles, enable media upload and playback, operate community features, show sightings, manage feeder features, display maps, moderate content, prevent abuse, improve stability, and respond to support requests.
TickWing does not sell personal information and does not use personal information to serve third-party ads.
Third-party services
| Service | Purpose | Notes |
|---|---|---|
| Cloudflare R2 | Object storage for uploaded media | Uploaded media may remain in caches or backups for a limited period after removal. |
| Mapbox | Map rendering and location context | Mapbox may process map telemetry and location-related data under its own policies. |
| Tuya Smart cloud | Smart feeder device management | Feeder data may also be processed by Tuya when users connect compatible feeder hardware. |
| Resend | Transactional email for account verification, password reset, and account notices | Email delivery data is processed as needed to send and troubleshoot TickWing messages. |
| Hetzner Cloud | Backend and API hosting | Server logs and operational records are used for security, reliability, and troubleshooting. |
Retention and deletion
TickWing generally retains personal data while an account is active and for a limited period after deletion to satisfy legal, safety, anti-abuse, audit, dispute, and backup-integrity needs. TickWing aims to process verified account deletion requests within 30 days where technically and legally possible, with backup snapshots cycling out within up to 90 days.
See the Retention page for more detail about data categories, backup handling, and temporary retention exceptions.
Your choices and requests
Depending on your location, you may request access, correction, deletion, portability, objection, or restriction of personal data. To make a privacy request, contact support@tickwing.com.
Children and international processing
TickWing is not directed to children under 13, or under the applicable local digital consent age. Users who do not meet the required age for their location should not use TickWing.
TickWing is developed from China and primarily serves North America. Infrastructure and service providers may process data in the United States or other jurisdictions described in the final provider documents.
Contact
Questions about this policy can be sent to support@tickwing.com.