TickWing Support

Email support@tickwing.com with a clear subject line and the email address associated with your TickWing account. TickWing aims to reply to ordinary requests within 3 to 5 business days where possible. Complex account, privacy, safety, or feeder matters may take longer.

• check_circleAccount sign-in, email verification, password reset, profile updates, and account security questions.
• check_circleUploading videos, photos, or audio; media playback; missing content; and sighting records.
• check_circlePrivacy requests, data access, correction, and account deletion questions.
• check_circleContent or user reports that may violate TickWing community standards.
• check_circleSmart feeder setup questions, feeder display errors, and Tuya-dependent feature availability.
• check_circleMap display issues and questions about location data use.

For account deletion details, open the Account Deletion page. For privacy details, open the Privacy Policy.

TickWing is a birding community app for discovering birds, logging sightings, sharing media, and connecting with other bird enthusiasts. Feeder features depend on compatible third-party hardware and the Tuya IoT platform.